But this seems impossible as freshdesk returns me to the list of all . I have had customer respond but the blue badge of customer responded does not appear beside a closed or resolved ticket. Freshdesk has a default automation rule that would reopen a ticket when a customer responds to the ticket. Sign up for freshdesk today. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk.
I wonder what in freshdesk differs between choosing resolved or closed.
Freshdesk has a default automation rule that would reopen a ticket when a customer responds to the ticket. Sign up for freshdesk today. I have had customer respond but the blue badge of customer responded does not appear beside a closed or resolved ticket. Will someone please confirm that is how freshdesk works, and if possible . I wonder what in freshdesk differs between choosing resolved or closed. Navigate to admin > workflows > . That takes 5 replies to close will increase your reply volume, . Here is a detailed guide on the important helpdesk metrics and what you. But this seems impossible as freshdesk returns me to the list of all . Comments to this discussion are now closed! No response from the customer, the agent can close the ticket and it will not be . Hello, it seems like every time we receive a reply to a ticket a new ticket is. Hi, when i've responded to a ticket i usually send and close the ticket.
Freshdesk has a default automation rule that would reopen a ticket when a customer responds to the ticket. Which will say either agent responded or customer responded xx time ago . Sincerely, ecnordic support team 2. Hi, when i've responded to a ticket i usually send and close the ticket. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk.
Sign up for freshdesk today.
Hi freshdesk does show a blue customer responded flag when a customer has. That takes 5 replies to close will increase your reply volume, . Comments to this discussion are now closed! Navigate to admin > workflows > . Hello, it seems like every time we receive a reply to a ticket a new ticket is. No response from the customer, the agent can close the ticket and it will not be . Will someone please confirm that is how freshdesk works, and if possible . I wonder what in freshdesk differs between choosing resolved or closed. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. Hi, when i've responded to a ticket i usually send and close the ticket. Sincerely, ecnordic support team 2. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. I have had customer respond but the blue badge of customer responded does not appear beside a closed or resolved ticket.
Comments to this discussion are now closed! Will someone please confirm that is how freshdesk works, and if possible . Sign up for freshdesk today. No response from the customer, the agent can close the ticket and it will not be . Hi, when i've responded to a ticket i usually send and close the ticket.
That takes 5 replies to close will increase your reply volume, .
Sign up for freshdesk today. I have had customer respond but the blue badge of customer responded does not appear beside a closed or resolved ticket. But this seems impossible as freshdesk returns me to the list of all . Will someone please confirm that is how freshdesk works, and if possible . Hello, it seems like every time we receive a reply to a ticket a new ticket is. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. I wonder what in freshdesk differs between choosing resolved or closed. No response from the customer, the agent can close the ticket and it will not be . Comments to this discussion are now closed! Freshdesk has a default automation rule that would reopen a ticket when a customer responds to the ticket. That takes 5 replies to close will increase your reply volume, . Navigate to admin > workflows > . Sincerely, ecnordic support team 2.
Freshdesk Responded Versus Closed - : Hello, it seems like every time we receive a reply to a ticket a new ticket is.. Navigate to admin > workflows > . Hi, when i've responded to a ticket i usually send and close the ticket. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. Will someone please confirm that is how freshdesk works, and if possible . If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.
